Shipping policy

We are committed to providing a seamless and efficient delivery experience for all our customers. Please review our policy below:

 

Dispatching Orders

In-stock items: Will be dispatched within 1-2 business days of receiving your order (excluding weekends and public holidays).

Pre-order/Customised items: Please refer to the individual product page for the specific dispatch date for these items, as it may vary based on production or availability.

 

Delivery Timeframes

Standard Delivery: 3-5 working days for UK orders (free of charge)

Express Delivery: 1-2 working days for UK orders (available at checkout for a fee)

Delivery times may vary depending on stock availability and location.

In-store Pick up: Ready to collect within 24hrs (if item is in stock)

 

Shipping Costs

Standard Delivery: Free on all UK orders

Express Delivery: £7.99

Delivery charges will be clearly displayed at checkout if express delivery is selected.

 

Delivery Locations

We offer FREE delivery throughout the United Kingdom.

We also offer Worldwide delivery. Please contact for rates.

 

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number.

All orders can be tracked online, allowing you to monitor the progress and ensure your order arrives safely.

 

Delivery Issues

Please ensure the delivery address provided is correct, as we cannot be held responsible for delays or non-delivery due to incorrect information.

If your order does not arrive within the expected time frame, please reach out to us at sales@luxecouture.co.uk so we can assist in resolving the issue.

 

Failed Deliveries

If the courier is unable to deliver your order after multiple attempts, it will be returned to us. We will notify you if this occurs, and additional charges may apply should you wish to have the order resent.